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Touch Support Service Maintenance Notification Thursday, June 26th 19:00 EDT
Posted by Eric M. on 25 June 2014 02:42 PM

Hello,

Touch Support staff will be conducting scheduled maintenance on our server hosting our primary website, billing system, and helpdesk beginning Thursday, June 26th at 19:00 EDT.

Maintenance Notification

The following services will be affected and may be intermittently or completely unavailable during the maintenance window:

  • Primary Website at http://touchsupport.com/
  • Primary Helpdesk at https://support.touchsupport.com/
  • Secondary Billing Portal at https://billing.touchsupport.com/
  • Livechat service via our Primary Website at http://touchsupport.com/


Purpose: To perform routine software updates to existing systems for improved functionality, performance and security.
Duration: Up to 30 minutes but likely much shorter
Start of maintenance window: Thursday, June 26th at 19:00 EDT
End of maintenance window: Thursday, June 26th at 19:30 EDT

To report emergency or urgent issues during the maintenance window please contact us via phone at (888) 45-TOUCH or (888) 458-6824

Touch Support engineers will work diligently to assure that data integrity is maintained and downtime is kept to a minimum.

If you have any comments, questions, or concerns regarding this outage please simply reply to this e-mail. Thank you!

Regards,
Touch Support, Inc.
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