Upcoming Maintenance Notification
Touch Support staff will be conducting software upgrades on our Load Balancing and Traffic Management appliances.
The following services will be affected and will be unavailable during the outage:
Project Management Tracking System (https://project.generalsupport.net/)
Enterprise Billing, Device Tracking and Support System (https://ubersmith.generalsupport.net/)
Outsourced Support Billing System (https://billing.touchsupport.com/)
Knowledge Base and Support System (https://support.touchsupport.com/)
Purpose: Upgrade firmware on F5 BIG-IP Firewall and Traffic Management Hardware
Duration: Up to 240 minutes
Start of maintenance window: December 28th, 2014 at 8:00pm EST
End of maintenance window: December 29th, 2014 at 12:00am EST
During the scheduled maintenance window all systems that are currently configured to route connections through the F5 hardware appliances will be offline for the duration of the upgrade. Touch Support engineers will work diligently to assure that data integrity is maintained and downtime is kept to a minimum.
Our website (http://www.touchsupport.com/), will be online and reachable throughout the maintenance window.
Immediate Assistance: For immediate assistance during the outage please contact us via live chat. Alternatively, you can reach us at (888) 45-TOUCH.
Outage Updates: For updates during the outage please visit our out-of-band information center.
This information has been posted here for your convenience. Additionally, if you have any comments, questions, or concerns regarding this outage please simply reply to this e-mail. Thank you!
Touch Support, Inc.