Upcoming Billing System Migration
Posted by Brent S. on 19 January 2015 06:01 PM
Last year, we successfully implemented an updated account portal (https://billing.touchsupport.com/) that offers additional benefits and features compared to our current system (https://legacy-billing.touchsupport.com/).
Over the next month, we will be hard at work migrating all accounts to the updated portal so that you can experience the most recent enhancements! The new account portal provides secure access to pay invoices, review service details, open support requests and manage devices.
Once your account is migrated, you will notice immediate improvements:
Additionally, customers with hosted data center solutions in one of our data centers will be able to take advantage of:
The security and accuracy of your account data is paramount and we understand the potential pitfalls of any type of migration. To ensure a smooth transition, we will be manually migrating accounts, one at a time, using the following process:
Answers to commonly asked questions regarding the migration are listed below:
Q: When will I be able to access the updated account portal?
Q: How will I receive my new login credentials?
Q: Is there anything I need to do?
Q: What if I have an active PayPal subscription that automatically sends payment each month?
Once you receive your first invoice from our updated portal, you will have the ability to create a new PayPal subscription. We apologize in advance for the inconvenience this causes.
Q: I have an account credit balance. What will happen to it?
Q: Is there any downtime associated with the migration?
If you have any questions, please let us know by opening a new request at https://support.touchsupport.com/index.php?/Tickets/Submit