Touch Support staff will be conducting an upgrade of the MySQL instance being used by our support boards.

Systems Affected: https://support.touchsupport.com and https://www.generalsupport.net
Outage Length: Up to one (1) hour
Purpose: Upgrade the MySQL version in an ongoing effort to maintain system stability and security

Start of maintenance window: October 21st, 2016 at 7:00 PM EDT
End of maintenance window: October 21st, 2016 at 8:00 PM EDT

During the scheduled maintenance window all ticket support via Kayako will be offline for the duration of the upgrade. Touch Support engineers will work diligently to assure that data integrity is maintained and downtime is kept to a minimum.

Our website https://www.touchsupport.com will be online and reachable throughout the maintenance window.

For immediate assistance during the outage please contact us via live chat. Alternatively, you can reach us at (888) 45-TOUCH.

For updates during the outage please visit our out-of-band information center at http://outage.touchsupport.com

This information has been posted here for your convenience. If you have any other questions, comments, or concerns please feel free to reach out to us or reply to this e-mail and we would be happy to help!

Thank you!