Touch Support staff will be conducting upgrades on our helpdesk installations.

Systems Affected: https://support.touchsupport.com/ and https://www.generalsupport.net/
Outage Length: Up to four (4) hours
Purpose: Upgrade help desk to latest version in an ongoing effort to maintain stability and security

Start of maintenance window: January 1st, 2017 at 1:00 AM Eastern Standard Time (EST)
End of maintenance window: January 1st, 2017 at 5:00 AM Eastern Standard Time (EST)

​During the scheduled maintenance window all ticket support via Kayako will be offline for the duration of the upgrade. Touch Support engineers will work diligently to assure that data integrity is maintained and downtime is kept to a minimum.

Our website (http://www.touchsupport.com/), will be online and reachable throughout the maintenance window.

For immediate assistance during the outage please contact us via live chat. Alternatively, you can reach us at (888) 45-TOUCH.

This information has been posted here for your convenience.